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Context file — Outreach

PRODUCT.md

Messages stop describing features and start describing what changes for the person receiving them. Written for the assistant that has to sell it, not for a product page. The sections that matter are the ones product marketing usually omits: what it does not do, what it replaces, and what a sceptical buyer says first.

PRODUCT.md
.md
# Product — <Product name>

## The outcome

<Multi-entity payroll close in two days instead of nine.>

## The mechanism

<It reconciles inter-entity payroll postings automatically by matching on employee-period-entity keys, so the manual matching that grows with each new entity stops growing.>

One sentence on HOW, because a claim with no mechanism reads as marketing and gets ignored by exactly the people who could buy it.

## What it replaces

<Three spreadsheets, two part-time weeks of a payroll manager's month, and the reconciliation step the auditors always query.>

## What it does not do

<- Does not run payroll. It reconciles what your payroll systems produced.
- Does not integrate with SAP.
- Does not handle US payroll.
- Does not remove the need for a payroll manager. It removes about forty per cent of their close week.>

This section is not a weakness. An assistant that knows it writes messages that survive the first reply.

## Who it is bought by, who it is used by

- Signs: <Finance Director>
- Uses: <Payroll Manager>
- Can block: <Head of IT, on the data extract>

These are frequently different people with different objections. Address the user's pain to the user and the risk to the buyer.

## Proof

| Claim | Evidence | May we name the customer? |
|---|---|---|
| <Nine days to two> | <Named customer, written consent held> | <Yes> |
| <40% of close week returned> | <Two customers, measured over 3 months> | <No — numbers only> |

## Pricing posture

<Per entity per month, from <price>. We publish it. Do not quote a discount, ever — that is a conversation with a human.>

## Objections it attracts

<See OBJECTIONS.md.>

## What makes a bad fit

<Single-entity companies. Companies mid-way through an ERP migration — they will not add a system during one, and saying so early earns more credibility than pushing.>
PRODUCT.md
Version 1.0 — updated 18 September 2026Downloads as PRODUCT.mdStops messages listing features nobody asked about
Where it goes
  • Claude Project knowledge
  • ChatGPT Project files
  • Agent folders
What you have to fill in
  • All sections. "What it does not do" is the one to spend time on.

Everything in <angle brackets> is example content, not instructions. Replace it. The file ships filled in rather than empty on purpose: an empty template gets abandoned, a filled one gets edited.

Where the content comes from

The reference behind this file

Publishing your prices, as we do

A worked example of the pricing posture question: what it looks like when the numbers are on the page with the date they were checked.

Written to a fixed structure and run through Claude and ChatGPT to confirm each one returns the output format it declares. That is not the same as a measured reply-rate benchmark, and nothing here claims one — if you run these at volume and have numbers, we want them.

Where to next

One file is a start. The folder is the point.

Files reference each other — CLAUDE.md declares the reading order, the prompts expect the files by name. The packs ship them together, already wired up.